Terms & Policies

Appointment Policies:

All details are by appointment only. Once you make an appointment, you will receive a confirmation email for your appointment. Due to varying vehicle conditions, all work times are estimates.

Cancellation & Reschedule Policy:
We require a 24 hour notice to reschedule or cancel any appointment. There is no charge to reschedule/cancel within 24 hours. However, failure to provide a 24 hours notice of cancellation will result in a minimum charge of 25% of the service cost. Any No Show appointments or cancellation with 12 hours of appointment will be charged 100% of total service cost.

Detailing Terms:

Car Wax

A car wax is a sacrificial barrier between the harsh elements and your car's paint. A good wax will improve the sheen and gloss of your vehicle while protecting the paint. A typical wax lasts 2-4 months (with proper maintenance). Carnauba wax is the hardest natural wax known to man and is produced by palm trees in Brazil.

Clay Bar

Clay bar is a method for removing surface contaminants from a vehicle's paint ranging from tree sap, industrial fall out (little rust looking spots), bugs or road tar.

Compound/Compounding

An abrasive (liquid or paste) product designed to remove oxidation, scratches and other imperfections. The first step in the paint correction process.

Embedded Containments

Any foreign particle rested, embedded, or bonded to any part of a vehicle that would ideally be removed when cleaning.

Paint Decontamination

Airborne pollutants from heavy industry or railroads which settle onto automotive surfaces and become embedded in the finish. Gradually the particles oxidize and appear as dark specks in the paint. Requires special products and procedures to be removed.

Paint Sealant

A type of synthetic protectant, usually polymer or resin based, with durability that is usually longer than that of a wax, but less than that of a coating. It also enhances the appearance of paint.  A typical sealant lasts 6-12 months (with proper maintenance).

Paint Correction

Paint correction is the process of removing surface imperfections, light scratches and swirl marks from a vehicle's paint and thus restoring the original beauty and clarity. This is the process of permanently restoring the finish, rather then simply covering the imperfections with a filler type wax product.

Polish

A liquid or paste with suspended abrasive particles intended to remove mild to moderate defects from a surface and refining its finish.

Steam cleaning/Steamer

A tool that uses a boiler to generate pressurized, high temperature water vapor which can be used to clean or emulsify soluble substances with minimal saturation. Also useful to destroy mold spores and bacteria.

Swirls

Random, circular below-surface defects, which cumulatively often resemble a spider web when viewed under direct lighting.

Two Bucket Method

An approach to traditionally washing a car which employs separate buckets for soaping and rinsing a wash mitt, sponge, or brush.